People & Talent

Workplace Complaints

This section provides information on resolving concerns, problems or complaints which employees wish to raise using the Workplace Complaints procedure. 

Workplace Complaints Policy

This procedure applies to all employees, both operational and corporate. It replaces the previously used Grievance and Bullying and Harassment policies.

The purpose of the new procedure is to ensure that everyone has a route to raise complaints in the workplace, whether that’s in relation to working practices or working relationships. The Service recognises that issues can arise for anyone at any time during their employment, and that whatever the issue, all parties have the right to respect, support and fairness whilst being involved in a complaint’s process. 

We advise you to contact the HR team if you have any queries, at HR@cumbriafire.gov.uk 

Raising a Complaint at CFRS

Employees are also entitled to anonymously raise complaints. These complaints are received by the HR team and dealt with with sensitivity.

If you are a member of the public looking to raise a complaint, please follow this link: Make a Complaint